App > One

How Advantis Credit Union Uses In-App Mobile Surveys to Drive Product Roadmap and Improve App Ratings

4 monthes ago   |   By Apptentive

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. However, this feedback is hard to aggregate, analyze, and act upon - especially when ratings and reviews can't be tied back to individual people.
This indirect and difficult-to-track method used to be the primary way Alkami clients listened to and engaged with their mobile customers. They had no way to direct happy people to leave positive reviews in the app stores or redirect unhappy people to one-on-one support.
One of their clients, Advantis Credit Union , struggled to...
Read more ...

 


Search by Tags

   One      Mobile      Digital      Mobiles      Industry      Apps      App      Mobile App      Mobility      Productivities      Communications      Productivity      Communication      Product Management      Voice of the Customer      App Store      Message center      Ratings and reviews      Surveys      Finance      FinTech      Advantis      Alkami      Credit union      Customer story      Case study      Product roadmap      Notes  


Hangouts group video calls now being “redirected” to Meet

Hangouts group video calls now being “redirected” to Meet

Hangouts is that app that Google seems to be trying to get rid of without actually totally getting rid of it. We've seen it lose some key features and now it looks like it's... Read more ...

Ikea Home Smart adds support for Scenes; $10 Shortcut Buttons soon

Ikea Home Smart adds support for Scenes; $10 Shortcut Buttons soon

Ikea's HomeKit -compatible smart home products already support Scenes through Apple's Home app, but the is now offering Scenes through its own app - as well as upcoming... Read more ...

Google Working On Speeding Up App Installs On New Android Phones

Google Working On Speeding Up App Installs On New Android Phones

Good news if you frequently migrate from one smartphone to another. As per a new report by XDA , Google engineers are working on the "Install Hints" feature for speeding up the... Read more ...

TouchSwitcher app updated with support for macOS Big Sur and M1 Macs

TouchSwitcher app updated with support for macOS Big Sur and M1 Macs

TouchSwitcher was one of the first tools created to add extra features to the Touch Bar on MacBook Pro, as we even covered the app launch here on 9to5Mac in 2016. The developer... Read more ...

The 9to5Mac Black Friday BundleHunt sale features nearly 50 top Mac apps from $1

The 9to5Mac Black Friday BundleHunt sale features nearly 50 top Mac apps from $1

The annual BundleHunt app sale in conjunction with 9to5Mac has now launched with deals from just $1. There are nearly 50 titles to choose from , all of which will become a... Read more ...

Tasks app gets update with new features, macOS version, more

Tasks app gets update with new features, macOS version, more

Earlier this year I wrote about Tasks , a new iOS app that let users manage reminders and organize personal and work projects with some really cool features. Tasks was updated... Read more ...

Xbox's Phil Spencer talks bringing xCloud to the App Store in new interview

Xbox's Phil Spencer talks bringing xCloud to the App Store in new interview

Xbox still wants xCloud on the App Store, but it might take some time. What you need to know Xbox head Phil Spencer sat down on the Decoder podcast to talk about the new Xbox... Read more ...

Rogue Amoeba audio apps are now compatible with new M1 Macs

Rogue Amoeba audio apps are now compatible with new M1 Macs

Rogue Amoeba, the company behind several popular audio apps for Mac, has updated all of its software today with full support for M1 Macs - which includes the new MacBook Air... Read more ...

Take advantage of your Mac's beautiful display by using full-screen mode!

Take advantage of your Mac's beautiful display by using full-screen mode!

How do you use full-screen mode on Mac? By clicking the full-screen button, of course! If you're working with a small screen or need to focus on one specific app, you can use... Read more ...

Xbox Boss Discusses Apple Arcade, App Store Fees, and Game Pass Streaming in...

Xbox Boss Discusses Apple Arcade, App Store Fees, and Game Pass Streaming in Safari

Microsoft's executive vice president of gaming, Phil Spencer, has discussed Xbox's approach to Apple Arcade , App Store fees, and game streaming on iOS via Safari in a new... Read more ...